Register

REGISTRATION FAQS

DO I HAVE TO REGISTER MY WRISTBAND?

You don’t have to register your wristband, but we strongly recommend that you do! Registering your wristband shows both us and Front Gate Ticketing that the wristband belongs to you and allows you to deactivate and replace it more easily if it’s lost or stolen during the festival.

CAN I REGISTER MY WRISTBAND UNDER SOMEONE ELSE?

You can only register a wristband once, so make sure you have all of that person’s required information on hand. To register, you’ll need their:

  • FULL NAME
  • ZIP CODE
  • E-MAIL ADDRESS
  • BIRTHDATE
  • WRISTBAND ID NUMBER

CAN I CHANGE MY WRISTBAND REGISTRATION INFORMATION OR TRANSFER IT TO SOMEONE ELSE AFTER IT HAS BEEN REGISTERED?

Unfortunately not. Once registered, wristbands can’t be transferred and identifying information can’t be changed. You can gift the ticket and wristband to anyone before registering the wristband, but only the original buyer can deactivate the wristband or request a replacement.

WHAT SHOULD I DO IF MY WRISTBAND IS LOST, STOLEN, DAMAGED OR PUT ON TOO TIGHT?

You can pick up a replacement on site at Will Call or Box Office for a $20 fee. Please bring the original e-mail confirmation from Front Gate Ticketing as well as your photo ID for proof of purchase.

You can also contact Front Gate’s customer service in advance and they can move your ticket to will call to ensure you have no issues picking up on-site.

DO I NEED TO RE-REGISTER IF I HAVE TO REPLACE MY WRISTBAND AT THE FESTIVAL?

Nope! All your existing registration information and settings automatically work with your new wristband.

Click here to register your Boston Calling Wristband


WRISTBAND FAQS

WHEN WILL WRISTBANDS BE SHIPPED?

All wristbands begin shipping in mid-April. You will receive your wristbands in your mailbox within 1-3 weeks before the festival. You will receive an email from Front Gate Tickets with your tracking number once your package ships. If you do not receive your wristbands in the mail before the event you will be able to pick them up at the Box Office. Please be sure to bring a government issued ID with you to pick up your wristband at the Box Office.

HOW CAN I UPDATE MY SHIPPING ADDRESS?

You can update your shipping address on the Tickets page until the cutoff date when shipping begins, which is April 9th. If you aren’t available at the shipping address you provided and don’t have a different address, you can cancel the shipment by calling 1-888- 512-SHOW and pick up your replacement wristband at the event in Will Call. If you can’t receive the package after it’s been shipped to the provided address, please proceed to Will Call with a copy of your original order confirmation email and a photo ID. We’ll get you set up. In all cases, shipping fees are non-refundable.

I RECEIVED MY TRACKING INFORMATION BUT I NEVER RECEIVED MY TICKETS?

Shipping Status is not updated in the ticket buyer’s account. An email, with tracking will be sent by Front Gate when the order is shipped. Call Front Gate’s Support team at 1-888- 512-SHOW to have your tickets moved to will call.

HOW DO I GET MY WRISTBAND IF I PURCHASED AFTER THE CUTOFF DATE FOR SHIPPING?

Please head to Will Call with a copy of your original order confirmation as well as a photo ID and we’ll set you up with your wristband.

WRISTBAND 101

Your wristband grants you access to Boston Calling. Your wristband can’t be removed or loosened once you put it on. You shouldn’t put on your wristband until you are on your way to Boston Calling since it must remain on your wrist at all times until you are departing the festival at the end of the event. Your wristbands must be on and secured as you approach the festival.

PUTTING YOUR WRISTBAND ON

  1. Find a friend! You only get one shot at this so we recommend an extra hand to help.
  2. Put it on your wrist. Your wristband belongs on your RIGHT wrist.
  3. Use the one finger rule! The wristband should be snug enough that no more than one finger can fit between the band and your wrist.
  4. Slide the closure towards your wrist to tighten. Hold the loose ends when sliding. The closure slides one-way and cannot be loosened.
  5. Do NOT cut the loose ends.

USING CASHLESS WRISTBAND PAYMENTS

Register your wristband now

HOW DOES CASHLESS WORK?

You will be able to activate cashless through Front Gate Ticketing registration page, and easily link your credit or debit card. You’ll set a PIN number that will be used at each transaction. Each time the wristband is used to purchase, the credit/debit card will be charged for the amount paid.

CAN I USE CASH OR DEBIT/CREDIT CARDS TO BUY THINGS?

Yes, you can use your registered wristband, cash or credit/debit cards to purchase items with select vendors at the event.


SETTING UP CASHLESS PAYMENTS:

I NEED TO REGISTER FOR CASHLESS PAYMENTS, HOW DO I SET THAT UP?

You’ll need to go to the registration page to register for cashless using the wristband ID number located on the back of the wristband.

I CAN’T REMEMBER IF I REGISTERED FOR CASHLESS, HOW DO I CHECK?

You can go to the registration page, login with the same Print ID Number from the back of your wristband & Email address that was used to register the wristband. If your credit card information is listed, in the ‘Cashless Info’ section then you have registered for cashless.

REPLACING A WRISTBAND WITH CASHLESS PAYMENTS

I lost my wristband that had cashless setup. I need a new one and still want to use cashless. You may get a replacement wristband at the Box Office, automatically transferring your cashless profile onto the new wristband. The old wristband will no longer be recognized at access points or point of sale terminals. Don’t sweat, you do not need to re-register for cashless.

I WAS JUST UPGRADED TO A COMPLETELY DIFFERENT WRISTBAND TYPE (IE GA > VIP) BUT I ALREADY SET UP CASHLESS FOR MY ORIGINAL WRISTBAND, WHAT DO I DO?

The original RFID wristband will be replaced will automatically deactivate the original wristband for access control and cashless. You will need to register the new wristband for cashless. You can do that by going to the registration page and entering the new wristband ID number located on the back of the new wristband. From there, you will need to enter card information you wish to be associated with cashless


DEACTIVATING CASHLESS:

I NO LONGER WANT TO USE CASHLESS ON MY WRISTBAND, HOW DO I DEACTIVATE IT?

The only way to manually de-activate cashless is by calling Front Gate Tickets, at 1-888- 512-SHOW, and asking them to clear your cashless data.

HOW DO I REPORT MY LOST/STOLEN WRISTBAND; I WON’T BE USING IT FOR THE REST OF THE FESTIVAL?

Head to the Box Office with your government issued ID and someone will deactivate the lost/stolen wristband. That wristband will immediately be unusable for access control or cashless onsite. You may purchase a replacement wristband for $20.


MAKING CHANGES TO CASHLESS:

HOW DO I CHANGE THE CARD/PIN I AM USING TO MAKE CASHLESS PAYMENTS?

You can visit the wristband registration page, login with your wristband ID and email address combination that was initially used to register the wristband. Scroll down to the ‘Cashless Info’ section and click the ‘edit’ button. There is an option to change which card is linked, and an option to change your PIN number.

I CAN’T REMEMBER MY PIN, HOW DO I CHANGE IT?

You can visit the wristband registration page, login with your wristband ID and email address combination that was initially used to register the wristband. Scroll down to the ‘Cashless Info’ section and click the ‘edit’ button. There is an option to change which card is linked, and an option to change your PIN number.

I BOUGHT THE WRISTBAND FROM SOMEONE AND THEY REGISTERED THE WRISTBAND FOR CASHLESS, CAN I STILL USE CASHLESS?

Sorry, you cannot re-register a wristband. You will need a new wristband to register under your name and card. Visit the Box Office to see if they will provide them with a new wristband.

MY CARD WAS DECLINED, WHAT CAN I DO?

You will need to contact your bank to understand why your card was declined, like with any other declined card purchase. If you want to try and load a different credit/debit card to your wristband, you can do so by visiting the wristband registration page, or an on-site kiosk, login with your wristband ID and email address combination that was used during first-time registration, Scroll down to the ‘Cashless Info’ section and click the ‘edit’ button. There is an option to change which card is linked.