Register your Boston Calling Wristband

Registration FAQs


Do I have to register my wristband?

You don't have to register your wristband, but we strongly recommend that you do! Registering your wristband shows both us and Eventbrite that the wristband belongs to you and allows you to deactivate and replace it more easily if it's lost or stolen during the festival.

Can I register my wristband under someone else?

You can only register a wristband once, so make sure you have all of that person's required information on hand. To register, you'll need their:
  • FULL NAME
  • E-MAIL ADDRESS
  • BIRTHDATE
  • WRISTBAND ID NUMBER

Can I change my wristband registration information or transfer it to someone else after it has been registered?

Unfortunately not. Once registered, wristbands can't be transferred and identifying information can't be changed. You can gift the ticket and wristband to anyone before registering the wristband, but only the original buyer can deactivate the wristband or request a replacement.

You can find estimated shipment and delivery dates along with other tracking information in your Eventbrite account.

Still have questions? Check out more help topics on Eventbrite

What should I do if my wristband is lost, stolen, damaged or put on too tight?

Head over to the TICKETS page in your Eventbrite account to deactivate your wristband. Once the wristband is deactivated, you can pick up a replacement on site at Will Call or Box Office for a $20 fee. Please bring the original e-mail confirmation from Eventbrite as well as your photo ID for proof of purchase.

Do I need to re-register if I have to replace my wristband at the festival?

Nope! All your existing registration information and settings automatically work with your new wristband.

Click here to register your Boston Calling Wristband

Wristband FAQs

When will wristbands be shipped?

All wristbands begin shipping at the end of April. Take a look at the TICKETS page to see the status of your shipment. You will receive your wristbands in your mailbox within 1-3 weeks before the festival. If you do not receive your wristbands in the mail before the event you will be able to pick them up at the Box Office. Please be sure to bring a government issued ID with you to pick up your wristband at the Box

How can I update my shipping address?

You can update your shipping address on the Tickets page until the cutoff date when shipping begins. If you aren’t available at the shipping address you provided and don’t have a different address, you can cancel the shipment and pick up your replacement wristband at the event in Will Call. If you can’t receive the package after it’s been shipped to the provided address, please proceed to Will Call with a copy of your original order confirmation email and a photo ID. We’ll get you set up.

In all cases, shipping fees are non-refundable.

My tickets are marked as “delivered” but I never received them?

If your wristband is marked as “delivered” but you never received it or if it’s been lost or stolen, you can deactivate your original wristband and request a replacement wristband to pick up at the event from Will Call. From the TICKETS page in your Eventbrite account, find your order, select “Manage Wristband,” then choose “Deactivate wristband.” Once the wristband is deactivated, you can to pick up your replacement wristband(s) at Will Call. It’s important to know that we can not reship any orders and that shipping fees are non-refundable. There is a $20 replacement fee for each wristband.

How do I get my wristband if I purchased after the cutoff date for shipping?

Please head to Will Call with a copy of your original order confirmation as well as a photo ID and we’ll set you up with your wristband.

Wristband 101

Your wristband grants you access to Boston Calling Your wristband can’t be removed or loosened once you put it on. You shouldn’t put on your wristband until you are on your way to Boston Calling since it must remain on your wrist at all times until you are departing the festival at the end of the event. Your wristbands must be on and secured as you approach the festival.

Putting your wristband on

1. Find a friend! You only get one shot at this so we recommend an extra hand to help.
2. Put it on your wrist. Your wristband belongs on your RIGHT wrist.
3. Use the one finger rule! The wristband should be snug enough that no more than one finger can fit between the band and your wrist.
4. Slide the closure towards your wrist to tighten. Hold the loose ends when sliding. The closure slides one-way and cannot be loosened.
5. Do NOT cut the loose ends.

Using Cashless Wristband Payments

Register your wristband now

How does cashless work?

You will be able to activate cashless through an Eventbrite registration page, and easily link your credit or debit card or a card from your Eventbrite wallet (e.g., the same credit card you used to buy your ticket). You’ll set a PIN number that will be used at each transaction. Each time the wristband is used to purchase, the credit/debit card will be charged for the amount paid.

Can I use cash or debit/credit cards to buy things?

Yes, you can use your registered wristband, cash or credit/debit cards to purchase items with select vendors at the event.

Setting up cashless payments:

I need to register for cashless payments, how do I set that up?

You’ll need to go to the registration page to register for cashless using the wristband ID number located on the back of the wristband. You will need to create or login to your Eventbrite account in order to register.

I can’t remember if I registered for cashless, how do I check?

You can go to the registration page, login with the same Eventbrite account that was used to register the wristband and choose “Manage Registration”. If their credit card information is listed, you have registered for cashless.

Replacing a wristband with cashless payments

I lost my wristband that had cashless setup. I need a new one and still want to use cashless. You may get a replacement wristband at the Box Office, automatically transferring your cashless profile onto the new wristband. The old wristband will no longer be recognized at access points or point of sale terminals. Don’t sweat, you do not need to re-register for cashless.

I was just upgraded to a completely different wristband type (ie GA > VIP) but I already set up cashless for my original wristband, what do I do?

The RFID wristband will be replaced and you will have an entirely new order in Eventbrite, which will automatically deactivate the original wristband for access control and cashless. You will need to register the new wristband for cashless. You can do that by going to the registration page, logging into your existing Eventbrite account, selecting the “First-time registration” option and using the new wristband ID number located on the back of the new wristband. The existing debit/credit card will still be saved in their profile when you log-in to the registration page and can be simply applied to the new wristband.

Deactivating cashless:

I no longer want to use cashless on my wristband, how do I deactivate it?

You can go to the registration page, login with the same Eventbrite account that was used to register your wristband and choose “Manage Registration”. There is an option to “Deactivate Cashless” for each wristband that has been registered and setup for cashless.

How do I report my lost/stolen wristband; I won’t be using it for the rest of the festival?

You can login to their Eventbrite account and go to My Tickets to deactivate the wristband and that wristband will immediately be unusable for access control or cashless onsite. If you do not remember your password or have the ability to go to My Tickets, then under some exceptions (with proof of ID) the Box Office can ‘remove’ the wristband from their order via Eventbrite Organizer.

Making Changes to Cashless:

How do I change the card/pin I am using to make cashless payments?

You can visit the wristband registration page, login as the same Eventbrite user that was used during first-time registration, and choose “Manage Registration”. There is an option to change which card is linked, and an option to change your PIN number.

I can’t remember my pin, how do I change it?

The pin you chose is stored securely, so if you forget your pin you will need to create a new one. You can visit the wristband registration URL, login as the same Eventbrite user that was used during first-time registration, and choose “Manage Registration”. There is an option to change the pin number.

I bought the wristband from someone and they registered the wristband for cashless, can I still use cashless?

Sorry, you cannot re-register a wristband. You will need a new wristband to register under your name and card. Visit the Box Office to see if they will provide them with a new wristband.

My card was declined, what can I do?

You will need to contact their bank to understand why your card was declined, like with any other declined card purchase. If your want to try and load a different credit/debit card to your wristband, you can do so by visiting the wristband registration page, login as the same Eventbrite user that was used during first-time registration, and choose “Manage Registration”. There is an option to change which card is linked for cashless.

Register your Boston Calling Wristband

Registration FAQs


Do I have to register my wristband?

You don't have to register your wristband, but we strongly recommend that you do! Registering your wristband shows both us and Eventbrite that the wristband belongs to you and allows you to deactivate and replace it more easily if it's lost or stolen during the festival.

Can I register my wristband under someone else?

You can only register a wristband once, so make sure you have all of that person's required information on hand. To register, you'll need their:
  • FULL NAME
  • E-MAIL ADDRESS
  • BIRTHDATE
  • WRISTBAND ID NUMBER

Can I change my wristband registration information or transfer it to someone else after it has been registered?

Unfortunately not. Once registered, wristbands can't be transferred and identifying information can't be changed. You can gift the ticket and wristband to anyone before registering the wristband, but only the original buyer can deactivate the wristband or request a replacement.

You can find estimated shipment and delivery dates along with other tracking information in your Eventbrite account.

Still have questions? Check out more help topics on Eventbrite

What should I do if my wristband is lost, stolen, damaged or put on too tight?

Head over to the TICKETS page in your Eventbrite account to deactivate your wristband. Once the wristband is deactivated, you can pick up a replacement on site at Will Call or Box Office for a $20 fee. Please bring the original e-mail confirmation from Eventbrite as well as your photo ID for proof of purchase.

Do I need to re-register if I have to replace my wristband at the festival?

Nope! All your existing registration information and settings automatically work with your new wristband.

Click here to register your Boston Calling Wristband

Wristband FAQs

When will wristbands be shipped?

All wristbands begin shipping at the end of April. Take a look at the TICKETS page to see the status of your shipment. You will receive your wristbands in your mailbox within 1-3 weeks before the festival. If you do not receive your wristbands in the mail before the event you will be able to pick them up at the Box Office. Please be sure to bring a government issued ID with you to pick up your wristband at the Box

How can I update my shipping address?

You can update your shipping address on the Tickets page until the cutoff date when shipping begins. If you aren’t available at the shipping address you provided and don’t have a different address, you can cancel the shipment and pick up your replacement wristband at the event in Will Call. If you can’t receive the package after it’s been shipped to the provided address, please proceed to Will Call with a copy of your original order confirmation email and a photo ID. We’ll get you set up.

In all cases, shipping fees are non-refundable.

My tickets are marked as “delivered” but I never received them?

If your wristband is marked as “delivered” but you never received it or if it’s been lost or stolen, you can deactivate your original wristband and request a replacement wristband to pick up at the event from Will Call. From the TICKETS page in your Eventbrite account, find your order, select “Manage Wristband,” then choose “Deactivate wristband.” Once the wristband is deactivated, you can to pick up your replacement wristband(s) at Will Call. It’s important to know that we can not reship any orders and that shipping fees are non-refundable. There is a $20 replacement fee for each wristband.

How do I get my wristband if I purchased after the cutoff date for shipping?

Please head to Will Call with a copy of your original order confirmation as well as a photo ID and we’ll set you up with your wristband.

Wristband 101

Your wristband grants you access to Boston Calling Your wristband can’t be removed or loosened once you put it on. You shouldn’t put on your wristband until you are on your way to Boston Calling since it must remain on your wrist at all times until you are departing the festival at the end of the event. Your wristbands must be on and secured as you approach the festival.

Putting your wristband on

1. Find a friend! You only get one shot at this so we recommend an extra hand to help.
2. Put it on your wrist. Your wristband belongs on your RIGHT wrist.
3. Use the one finger rule! The wristband should be snug enough that no more than one finger can fit between the band and your wrist.
4. Slide the closure towards your wrist to tighten. Hold the loose ends when sliding. The closure slides one-way and cannot be loosened.
5. Do NOT cut the loose ends.

Using Cashless Wristband Payments

Register your wristband now

How does cashless work?

You will be able to activate cashless through an Eventbrite registration page, and easily link your credit or debit card or a card from your Eventbrite wallet (e.g., the same credit card you used to buy your ticket). You’ll set a PIN number that will be used at each transaction. Each time the wristband is used to purchase, the credit/debit card will be charged for the amount paid.

Can I use cash or debit/credit cards to buy things?

Yes, you can use your registered wristband, cash or credit/debit cards to purchase items with select vendors at the event.

Setting up cashless payments:

I need to register for cashless payments, how do I set that up?

You’ll need to go to the registration page to register for cashless using the wristband ID number located on the back of the wristband. You will need to create or login to your Eventbrite account in order to register.

I can’t remember if I registered for cashless, how do I check?

You can go to the registration page, login with the same Eventbrite account that was used to register the wristband and choose “Manage Registration”. If their credit card information is listed, you have registered for cashless.

Replacing a wristband with cashless payments

I lost my wristband that had cashless setup. I need a new one and still want to use cashless. You may get a replacement wristband at the Box Office, automatically transferring your cashless profile onto the new wristband. The old wristband will no longer be recognized at access points or point of sale terminals. Don’t sweat, you do not need to re-register for cashless.

I was just upgraded to a completely different wristband type (ie GA > VIP) but I already set up cashless for my original wristband, what do I do?

The RFID wristband will be replaced and you will have an entirely new order in Eventbrite, which will automatically deactivate the original wristband for access control and cashless. You will need to register the new wristband for cashless. You can do that by going to the registration page, logging into your existing Eventbrite account, selecting the “First-time registration” option and using the new wristband ID number located on the back of the new wristband. The existing debit/credit card will still be saved in their profile when you log-in to the registration page and can be simply applied to the new wristband.

Deactivating cashless:

I no longer want to use cashless on my wristband, how do I deactivate it?

You can go to the registration page, login with the same Eventbrite account that was used to register your wristband and choose “Manage Registration”. There is an option to “Deactivate Cashless” for each wristband that has been registered and setup for cashless.

How do I report my lost/stolen wristband; I won’t be using it for the rest of the festival?

You can login to their Eventbrite account and go to My Tickets to deactivate the wristband and that wristband will immediately be unusable for access control or cashless onsite. If you do not remember your password or have the ability to go to My Tickets, then under some exceptions (with proof of ID) the Box Office can ‘remove’ the wristband from their order via Eventbrite Organizer.

Making Changes to Cashless:

How do I change the card/pin I am using to make cashless payments?

You can visit the wristband registration page, login as the same Eventbrite user that was used during first-time registration, and choose “Manage Registration”. There is an option to change which card is linked, and an option to change your PIN number.

I can’t remember my pin, how do I change it?

The pin you chose is stored securely, so if you forget your pin you will need to create a new one. You can visit the wristband registration URL, login as the same Eventbrite user that was used during first-time registration, and choose “Manage Registration”. There is an option to change the pin number.

I bought the wristband from someone and they registered the wristband for cashless, can I still use cashless?

Sorry, you cannot re-register a wristband. You will need a new wristband to register under your name and card. Visit the Box Office to see if they will provide them with a new wristband.

My card was declined, what can I do?

You will need to contact their bank to understand why your card was declined, like with any other declined card purchase. If your want to try and load a different credit/debit card to your wristband, you can do so by visiting the wristband registration page, login as the same Eventbrite user that was used during first-time registration, and choose “Manage Registration”. There is an option to change which card is linked for cashless.

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