Boston Calling 2020 Refund and Ticket Transfer Info

We thank you for your patience as we worked through the process to make your ticket rollover or refund as smooth as possible.  While we are incredibly sad about having to cancel this year’s Boston Calling, so many exciting things are happening behind the scenes.  We know that this year’s lineup was met with great enthusiasm, and we have set our sights on making 2021 even better!

As you are a valued customer, we want to give you options whereby you can either rollover this year’s tickets to the 2021 Festival, scheduled for May 28-30th, or obtain a refund according to the terms below.  You must follow the directions below by no later than APRIL 28, 2020 by 5:00 pm (EDT) if you wish to receive a refund.  We hope you select the option to use your tickets for Boston Calling 2021, as we will provide special benefits to acknowledge our appreciation of your patronage.

OPTION 1: IF YOU WANT TO BE PART OF THE 2021 EXPERIENCE

We are proud to have you with us – just hang on to your tickets – you don’t need to do anything else. Your tickets will be rolled over seamlessly to the 2021 Festival.  

As a THANK YOU, you’ll automatically receive credit on your RFID wristband for next year which can be used at the 2021 Festival for food, soft drinks, merchandise, Ferris wheel rides, and other goodies around the Festival site. The amount of credit you’ll receive will depend on your ticket type.

RFID CREDIT AMOUNTS BY TICKET TYPE
3 DAY GA: $25.00
3 DAY VIP: $50.00
3 DAY PLATINUM: $75.00
SINGLE DAY GA: $15.00
SINGLE DAY VIP: $25.00
SINGLE DAY PLATINUM: $50.00

In addition, we’re excited to announce that when you roll your ticket over to the 2021 Festival, you’ll also receive the ability to take advantage of early bird pricing for tickets to the Festival in 2022 and 2023 AFTER the lineup for each Festival is announced!  And, if the price you paid for your 2020 ticket is higher than the 2021 early bird ticket price (it’ll be announced in the coming months), we will automatically add the difference as additional credit to your wristband which can be used for food, merch and other items to make your 2021 Festival experience even better.

And as a final thank you for your immense loyalty, we have one more special perk that we’re cooking up for you. We’ll share more info about this one down the road.

If you opted for layaway plan and you still have a payment remaining, your final charge will be automatically debited on June 15, 2020.

OPTION 2: REQUEST A REFUND

If you cannot commit to 2021 at this time, we understand, and you can follow the instructions below on how to claim your refund.

The refund request process will end at 5:00 PM EST on APRIL 28, 2020 and refunds will be processed in as little as 30 days from that time. There will be no refunds processed for claims submitted after 5:00 PM (EST) on April 28 – so please ensure you submit your information promptly. If no action is taken then your tickets will automatically be transferred to 2021.

1-   Click here and log into your Front Gate Tickets account
2-   Select order history under the “Your Account” tab on the top navigation bar
3-   Select “View Order Detail” on the order number you with to have refunded
4-   Click the “Request Refund” button on the top of your order details.

**If you change your mind and wish to still attend the festival, log back into your account and hit the now available “cancel request” button. Once the request period closes, you will no longer be able to change the status of your refund request.

Please note, if you opted for layaway plans, the $10 layaway plan fee is non-refundable.

If the original card used for purchase has expired or been updated, the refund should still be processed through the account used to purchase. No additional action is needed by the original purchaser. If your credit card used for purchase has been canceled or is now expired, the bank or credit card company will normally reroute the credit amount issued to the current account or card for use.

Only primary ticket holders who purchased direct from our website will receive a refund.  If you purchased from a third party, you will need to reach out to them directly.

If you have any additional questions, reach out to us at [email protected] or you can reach out to Front Gate through support.frontgatetickets.com

We look forward to an amazing year ahead with all of you. Please stay safe, look out for one another and keep an eye out for some exciting news from us about 2021 soon.

Love,

Boston Calling